Returns & exchanges

1. Changed your mind?

Contact us within 3 days of receiving your order or collecting your purchase to request a return or exchange. This is an additional service offered by Nile Ink for books.

• Provide your order number, invoice, or another proof of purchase.
• Return the book in the same condition you received it, with no new writing, stains, creases, damage, or signs of use. Keep any original protective wrapping intact where supplied.
• For used books, we compare the returned copy with its condition as described and supplied. Existing disclosed wear does not prevent a change-of-mind return.
• For change-of-mind returns or exchanges, you pay the return delivery and any replacement delivery. Original delivery charges are not refunded. We confirm the applicable delivery cost before arranging collection.

2. Damaged, defective, or incorrect books

If a book has a printing or binding defect, arrives damaged, or is not what you ordered, contact us within 30 days of receipt. You may request a replacement or a refund, without additional costs, including necessary return delivery. We resolve eligible defect requests within one week of being notified.

For used books, wear clearly disclosed before purchase is part of the advertised condition. Missing pages, undisclosed defects, or a condition materially different from the listing should be reported. The three-day change-of-mind limit does not apply to these claims.

3. How to request a return

1. Email sales@nileink.com or call 01019924347 with your order reference, the book title, and the reason for your request.
2. For damage or defects, include photos if possible to help us arrange a quick resolution.
3. We will confirm return or exchange arrangements. Please contact us before sending books or visiting for a return.

4. Refunds

Refunds cover the amount actually paid for the returned books after discounts. We use the original payment method, or another method you agree to where needed for a cash-on-delivery purchase. Approved change-of-mind refunds are processed within 7 days after we receive and inspect the return. Defect requests follow the timeframe above.